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| Industry | Gambling |
|---|---|
| Founded | 1970 |
| Headquarters | |
Number of locations | 53 |
| 6,349 | |
| Parent | The Rank Group |
| Website | grosvenorcasinos.com |
Established in 1970,[1]Grosvenor Casinos (formerly County Clubs and Grosvenor Clubs) is a UK-based chain of 53 casinos located in major towns and cities across the UK, with two unbranded sister casinos located in Belgium. Grosvenor Casinos is owned by The Rank Group who operate exclusively in the casino, bingo and online gaming industries across Belgium, Spain and the UK.
As of June 2014, revenue was reported at £391.2m, with an operating profit of £56.8m - coming from a total of over 1.7 million customers per year.[2] Of these 1.7 million customers, over 8.5 million customer visits occur every year. The Grosvenor casino network currently employs over 6,300 employees across the UK. Their online casino hosts over 250 games with themes spanning from traditional roulette, blackjack and poker - to the more modern slot styles and live gaming. Grosvenor are licensed and regulated by the UK Gambling Commission.[3]
Originally ‘County Clubs’, the casinos came to be known as ‘Grosvenor Clubs’ and in 1969 on 2 January, Grosvenor Clubs officially changed name to ‘Grosvenor Casinos’.
Grosvenor Casinos is currently the shirt sponsor for Fulham F.C. Grosvenor signed a deal to become the London club's main team partner in July 2017.
History[edit]
Acquisition of the Ricoh Arena casino[edit]
In April 2009 Grosvenor purchased the casino inside the Ricoh Arena complex in Coventry for £650,000.[4]
Leaving the British Casino Association[edit]
During 2009, Grosvenor Casinos announced they were leaving the now defunct British Casino Association (BCA). The BCA existed to promote casino best practice and influence UK government legislation surrounding gambling. Reportedly the BCA began to fail in promoting and improving the casino industry, and once annual membership fees were raised to £140,000, it saw the departure of Grosvenor, just as the large Gala Coral Group had withdrawn in October 2008.[5]
Loyalty card scheme[edit]
In May 2012, the first roll out of a new plastic card service in Grosvenor Casinos was implemented with ‘Grosvenor Play Points’ entering 35 casinos across the UK. This came as a result of the Grosvenor Casinos and Play Points brands merging to create one loyalty card.[6]
Gala takeover[edit]
Grosvenor Casinos completed their takeover of 19 casinos from the Gala Coral Group across the UK on 12 May 2013 [7] making them the largest casino network in the UK. A similar deal to acquire 23 casinos from Gala had previously stalled in 2012 due to a decision by the Competition Commission and OFT.[8] The revised deal in 2013 saw 4 casinos removed from the agreement.
Redtooth partnership[edit]
On 28 April 2014, Grosvenor Casinos announced a two-year partnership with the world's largest live pub poker tournament group Redtooth Poker. Grosvenor Casinos hosted the regional and national UK finals and online events. The move integrated Redtooth Poker and Grosvenor's own poker tournament, the Grosvenor UK Poker Tournament (GUKPT).[9]
Live events[edit]
On 25 March 2011, Grosvenor Casinos announced they were to host new poker event called the Goliath. Designed to attract up to 1,500 players, the Goliath had an initial buy-in at £100 + £20 and offered a guaranteed prize pool of £100,000, with 25% of the registration fee going to the Marie Curie Cancer Care charity.[10] The most recent Goliath event in 2014 became the largest poker tournament ever held outside of the US with a total of 3,394 players entering.[11] For the 2015 event Grosvenor estimate over 4,000 participants will enter.[12]
Grosvenor Casinos Uk
Grosvenor employees also played the highest poker tournament on record at the top of Mount Snowdon in September 2011. The 3,500 ft. stunt was attempted to raise money for the Marie Curie Cancer Care charity, with a total of £11,000 being collected.[13]
Controversy[edit]
In December 2006 staff walked out of four Grosvenor Casinos in London in a dispute over pay increases.[14] A month later, around 300 workers went on strike over the same ongoing dispute.[15]
In September 2014 Northern Ireland's Social Development Minister, Nelson McCausland, dismissed the idea that a Grosvenor Casino could open due to the ongoing ban on casinos.[16]
Technology[edit]
In November 2011, Grosvenor installed software that would spot cheating at roulette tables. Developed by Ipsotek, the software detects a cheat called 'top-hatting', as well as detecting cheating after 'last bets' has been called. The software is linked to CCTV cameras monitoring the table at all times.[17]
In October 2012, Grosvenor introduced a new product to the casino industry, Pinball Roulette machines. The new machine offers single player roulette game and the ball is launched by a pinball-style trigger into the wheel. The main feature of the product is that it offered the player control over when they wished to spin the ball. Thirty of the machines, developed by Austrian Gaming Industries, were installed at 22 clubs across the UK.[18]
During November 2013, Evolution Gaming joined Grosvenor Casinos to create a ‘Live Casino’ targeting players on their online casino.[19] The games include blackjack, roulette and baccarat and are available 24hrs a day, 7 days a week. The live game system is designed to produce an environment more closely matching a real casino experience.
In July 2013, Grosvenor Casinos in London, Reading and Coventry created the world's first multi-site cloud casino experience called the IGT Cloud. The new technology offers analytical reporting tools which offer insight into product performance on a game-by-game basis. Operators can remotely change the games on the floor to provide a more customized gambling experience.[20]
Grosvenor Casinos partnered with Tensator in 2014 to create virtual casino hosts. The Tensator Virtual Assistant Ultra stands 50 cm x 50 cm and replicates a live game in real time. The assistant also offers a range of information for players and other frequently asked questions.[21]
In February 2014, The Rank Group and Grosvenor Casinos joined with Jumio to use their Netverify solution. This was integrated into the casino's online database and is designed to provide customers with a more efficient identification procedure. Customers are required to scan their passport or driving license via their device camera, and Netverify then authenticates it using a range of security features.[22]
In November 2016 Grosvenor Casinos has confirmed the launch of new sports betting offering for its online and land-based players.[23]
Grosvenor awarded TCS John Huxley a new 3-year deal to service and maintain their gaming equipment across the UK, starting February 2015.[24]
Awards[edit]
International Gaming Awards[edit]
Grosvenor and Rank were awarded the 'Casino Operator of the Year' award at the 2013 International Gaming Awards.[25] Rank Group were awarded the 'Socially Responsible Operator of the Year Land Based' award in 2014 and 2015.[26][27]
Women in Gaming Awards[edit]
Grosvenor Casinos’ HR team were awarded Team of the Year at the Women in Gaming independent annual awards in June 2012. The team, led by Fiona Regan Head of HR, were awarded for their successful Hearts and Minds initiative, which focused on internal and employee recognition.[28]
In 2014 they won the same award whilst also picking up the Inspiration of the Year award.[29]
References[edit]
- ^'Rank - Grosvenor Casinos'. Rank.com.
- ^'Rank - Grosvenor Casinos'. Rank.com.
- ^'Gambling Commission'. Gambling Commission.
- ^'Sold Ricoh casino in £1m revamp'. BBC News.
- ^'Casino operator's withdrawal leaves trade body floundering'. Financial Times.
- ^'Grosvenor Casinos places bet on Plastic Card Services'.
- ^'Mecca Bingo owner Rank buys Gala casinos for £205m'. BBC News.
- ^'Rank takeover of Gala sent to Competition Commission - BBC News'.
- ^'Redtooth wins at Grosvenor Casino'. The Star.
- ^'1,500 Runner Grosvenor Goliath Announced in Coventry'. UK Poker News.
- ^'World poker: Goliath smashes record for biggest poker tournament held outside US'. The Mirror.
- ^'Goliath Poker Tournament 2015'. Retrieved 14 July 2015.
- ^'Stakes are high for Snowdon poker'. Wales Online.
- ^'Casino staff to strike in row over pay deal'. The Guardian.
- ^'Casino staff walk out over pay'. BBC News.
- ^'Nelson McCausland says casino ban will not be removed'. BBC News.
- ^'Casino cheats snared by smart camera system'. New Scientist.
- ^'G Casinos get pinball roulette'. InterGame.
- ^'UK – Evolution doubles Grosvenor's online live dealer offer'. G3.
- ^'Grosvenor Casinos to manage gaming machines from the cloud'. TechWorld.com.
- ^'Tensator's Virtual Assistant proves safe bet for Grosvenor Casinos'. Tensator.
- ^'Rank identify Jumio as new partners'. SBC News.
- ^'Grosvenor Casinos launches new sportsbook with Kambi'. SBC News. 16 November 2016.
- ^'Grosvenor contract for TCS John Huxley'. SBCnews. Luke Massey InterGame.
- ^'IGA Winners 2013'. Gaming-Awards.com.
- ^'IGA Winners 2014'. Gaming-Awards.com.
- ^'IGA Winners 2015'. Gaming-Awards.com.
- ^'Grosvenor Casinos HR team wins prestigious award'. InterGame.
- ^'WIG Winners 2014'. Gaming-Awards.com.
Grosvenor Casino Online Login Site
Table of contents
Known for their land-based operations as well as online casino, Grosvenor is becoming increasingly popular among UK punters. For low-rollers, the clincher may be the Grosvenor Casinos Welcome Bonus of £20 with first deposit (T&C apply). Find out more in this review.
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Best online casinos: Grosvenor Casinos
When you have a favourite land-based casino, a place you feel at home, sometimes you wish it placed its business online, too. Just for the sake of instant enjoyment. Well, if this is one of your wishes and at the same time you’re into trying out a new online casino, you’ll be glad to hear that there’s a venue that seeks to compete for the title of the best online casino UK market has seen so far.
Grosvenor Casinos are a land-based casino brand that’s really popular throughout the UK. From Grosvenor Casino Leeds to the Barracuda London, there’s a whole range of terrestrial casinos to visit and have fun at. However, if you feel like staying at home and still enjoying your favourite casino games, there’s Grosvenor Casinos online to serve your heart’s desires. And what is really great is that they seem to go out of their way to make your playing experience as close as possible to the one you’d get in its land-based counterpart.
Grosvenor Casinos Sign Up Offer
- £20 Welcome Bonus
Grosvenor Casinos Login
So, you’ve decided to join the party, huh? There’s every chance you won’t be disappointed. However, before you can start enjoying Grosvenor Casino offers, you have to go through a sign-up process that the online casino claims to take just three minutes. You can also use your Grosvenor Casinos membership card upon sign-up, which will then let the casino automatically pick up your details, and further shorten the process. If not, just provide the standard info – name, DoB, gender, email, address, phone number, and choose your credentials. While does really seem like an easy and straightforward process, finished on a single pop-up window, please note that upon finishing that first step of the registration, you will be asked to upload your documents (personal ID and proof of address) to verify your account.
Grosvenor Casinos Overview
It’s always tricky when a land-based casino opens its online counterpart. First of all, because it may have big shoes to fill. From Grosvenor Casinos UK players expect a lot, considering that their reviews are usually good. Well, with the online version, they’re in for a treat, too.
Namely, the Grosvenor online casino forms a part of the Rank Group Plc, which also owns Mecca bingo and Spanish Enracha community gaming venues. It’s a casino whose looks radiate the usual land casino atmosphere. Its website’s dark colouring, with a contrasting white Grosvenor seal logo looks both sleek and professional. The website is very conveniently navigable, as it is divided into tabs, which makes the overview very clear and everything easily accessible.
As for the security matters, Grosvenor Casinos licensing comes from two major regulating bodies – the UK Gambling Commission for the UK customers and the Alderney Gambling Control Commission for customers from other countries. This should serve as a guarantee for the fairness and security of the casino, since this online gambling venue does not feature any third party seals.
Games:
When an online casino has terrestrial background, it’s easy to predict what punters want. That’s why one of Grosvenor Casinos recipes for success lies in the variety of gaming options they provide. Offering a range of titles from providers such as IGT, NetEnt, Novomatic, Microgaming and the likes, Grosvenor Casinos games library contains virtually everything a player may want. From extremely popular slots, such as Starburst, to the Book of Ra jackot slot, popular table and card games, poker, finishing up with a sportsbook section for those who feel like placing a bet and playing against the odds.
Live Casino:
Do you know what is made even easier for an online casino with land-based background? Making a great Live Casino section. That’s why Grosvenor Casinos Live Games is something players tend to enjoy the most. With that huge terrestrial experience, it wasn’t difficult for the founders of this venue to select games that would be a hit among the players, so the Grosvenor live casino games selection includes titles like Premier Roulette, innovative Monopoly Live, as well as exclusive titles such as Grosvenor Blackjack, Grosvenor Speed Roulette, but also those streamed live from Grosvenor Victoria Casino: Victoria Roulette and Victoria Baccarat. The games in this section are provided by the likes of Evolution Gaming, NetEnt and Authentic Gaming, and there’s also an official Grosvenor Live Casino app for both iOS and Android users.
Deposits/Withdrawals:
When it comes to banking, Grosvenor decided to keep things simple. Very simple. They accept only Visa, MasterCard, Maestro, Bank Transfer, PayPal and Paysafe Card. That’s for deposits. With some MasterCard and Maestro cards, you won’t be able to make a withdrawal, either. So, although these payment options can be used by a majority of punters, Grosvenor Casinos banking could use a few more eWallets to make their services even more accessible.
Banking Options
Deposit
Grosvenor Casino Online Login Keybank
Visa, Visa Checkout, Visa Debit, MasterCard, Maestro, Bank Transfer, PayPal and Paysafe Card
Withdrawal
Visa, Visa Checkout, Visa Debit, Bank Transfer, PayPal and Casino prepaid card
Grosvenor Casinos Mobile
Grosvenor Casinos mobile site is really nice and features a neat design in relaxing dark green tones. It involves hundreds of games, some of which include those sought-after daily jackpots. Of course, the selection is slightly smaller than in the regular Grosvenor online casino, but that’s a common trend in the entire industry. The website runs very smoothly, so it’s perfect for people who want to spend a couple of minutes wagering while standing in a line or commuting to work.
Grosvenor Casinos App
One of the much advertised features on its website is the aforementioned Grosvenor Live Casino App, which can be downloaded from PlayStore or App Store. It’s a very nice addition to the already comprehensive offering, especially considering how hype Grosvenor live games are among UK punters.
Grosvenor Casinos Customer Support
Without a good, prompt customer service, every other effort an online casino makes may be in vain. Grosvenor Casinos’ owners seem to be well aware of the fact, so they went out of their way to make their customer support as accessible as possible. There are several channels of communication with Grosvenor Casinos customer support – first of all, you can get in touch by phoning your local Grosvenor Casino; you can also call a dedicated 0800 line, contact them through email, or Grosvenor Casinos live chat service, which is available 24/7. Finally, and this is so exotic nowadays, you can choose the old-fashioned way and write to them. That’s right, send them a letter. When it comes to filing complaints, the website is very helpful as it contains an in-depth overview of their 3-stage complaints process, so you know what to expect and when.
Company information
Address
La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQWebsite
https://www.grosvenorcasinos.comCompany Name
Rank Digital Gaming (Alderney) LimitedGrosvenor Casinos Conclusion
We can conclude this review with a single sentence that sums everything up when it comes to Grosvenor Casinos. Experience seems to be the key. While one may think that land-based and online casinos are two completely different types of enterprises (and they wouldn’t be mistaken), it is evident that the makers of Grosvenor online casino knew exactly which areas are crucial for a successful online gambling operation.